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Season Ticket Holder Policies and Procedures
Ticket policies for the 2013-14 season:
Season Ticket Holder Policies and Procedures
The opportunity to purchase or renew season tickets and priority seating is not a property right, but rather a license that may be revoked by BU Athletics at any time. At the discretion of BU Athletics, and in years when BU Athletics does not conduct a formal priority points based re-seating, renewal is generally offered to season ticket and priority seating holders for the same seating that was held the previous year.
BU Athletics owns and controls all rights to season ticket locations for BU Athletics Basketball home games. Purchasers of season tickets obtain a license, in the form of a ticket, to use the seat location designated by the ticket for that particular game. The license may be revoked by BU Athletics at any time upon refunding the purchase price printed on the ticket. The license is granted on a game-by-game basis and is subject to all rules, regulations and policies relating to tickets as established by BU Athletics. Tickets that are not obtained through BU Athletics or the Events Center Box Office are purchased at your own risk. Anyone presenting a stolen or counterfeit ticket is subject to ejection from the Events Center and arrest for possession of stolen property.
Season Ticket Holders Information
All season ticket sales are final and no refunds or exchanges will be made. Season ticket accounts cannot be split amongst more than one individual or company. The Bearcats suggest that you detach the proper ticket for the game you are attending and leave all remaining tickets at home, and that you carefully read the disclaimer on the back of your tickets [disclaimer can be viewed below]. Tickets obtained from sources other than the Bearcats or their authorized agents may well be tickets that have been reported lost or stolen, or have been illegally resold, and in such cases will not be honored.
Season Ticket Renewals In Future Years
Season ticket sales in future seasons are subject to any changes, limitations, and/or deadlines that BU Athletics may adopt. The purchase of season tickets for 2012-13 does not entitle a season ticket holder to purchase season tickets in any subsequent year. Without in any way limiting its rights, BU Athletics expressly reserves the right to (1) change season ticket policies and prices at any time and for any reason; (2) apply changes differently to different persons or entities, including without limitation persons who are engaged in reselling tickets (whether licensed to do so or not); and (3) charge an administrative fee in connection with any approved change in season ticket holder account information; and (4) refuse to sell future season tickets to any individual or entity, including, but not limited to, individuals or entities that:
- Fail to comply with any applicable payment deadline or other condition or restriction, whether in effect at present or in the future;
- Resell tickets to third parties (whether licensed to do so or not);
- Engage in a dispute relating to the identity of the season ticket holder of record;
- Engage in improper conduct, including but not limited to, processing any of the prohibited items or engaging in any of the prohibited conduct described below;
- or Permit use of their ticket(s) by an individual who engages in improper conduct, including but not limited to, possessing any of the prohibited items or engaging in any of the prohibited conduct described below.
Behavior Policy/Prohibited Conduct
BU Athletics strictly prohibit and will not tolerate the following behavior, which is cause for ejection and loss of season ticket privileges, and may be cause for arrest and prosecution:
- Selling or otherwise distributing alcoholic beverages or any other drug or intoxicant;
- Entering upon the playing field;
- Loitering in the aisles;
- Engaging in rowdy, profane, abusive, inconsiderate, drunken, or other inappropriate behavior;
- Reselling tickets to third parties;
- Causing property damage.
Prohibited Items List
To ensure that all fans have a safe and enjoyable visit to the Events Center, the following items may not be carried into the stadium:
- Any alcoholic beverages.
- Weapons of any kind [including knives].
- Food or beverages.
- Illegal drugs and any other illegal substance.
- Coolers or containers, including cans and bottles.
- Fireworks or pyrotechnics.
- Animals, except service animals assisting those with disabilities.
- Strollers or baby seats.
- Folding, stand along, chairs.
- Noisemakers, bullhorns, air horns
- Helium balloons, beach balls.
- Any other items deemed inappropriate by stadium management.
No prohibited items will be accepted at the stadium for safekeeping. While this may be an inconvenience we are sure you understand the reasoning behind the policy.
Prohibited items that are discovered will be confiscated. Individuals in possession of a prohibited item(s) may be denied admission to the stadium, ejected, arrested, prosecuted, and may forfeit the privileges of the season ticket holder of record.
Additional Season Tickets
If you are interested in purchasing additional season tickets, you can contact the BU Athletics Ticket Sales Office at 607-777-3741. Tickets are based on availability.
Dates and times of all games are subject to change. However, when changes are made, BU Athletics will make every effort to notify all season ticket holders of these changes. It is the responsibility of the season ticket holder to notify the recipient(s) of his/her game ticket(s) of any game time or date changes.
At the end of each season you will receive your renewal statement, at which time you may request an upgrade or change of seat location. If there is an opportunity to offer you a seat location change, you will be contacted by the BU Athletics Ticket Sales office. No changes will be made to season ticket seat locations without authorization from the season ticket holder. All upgrades are based on availability.
Season Ticket Account Address Changes
It is the responsibility of the season ticket holder to notify the BU Athletics ticket office with any address and/or corresponding phone number changes. These requests need to be made in writing and the must include the account holder’s signature. If the tickets are in a business name, the request should be submitted on company letterhead and signed by the appropriate official. No address changes will be accepted over the telephone.
Season Ticket Holder of Record
The first name on the account signifies the owner of the tickets. Any other name on the account will not be recognized as the season ticket holder. Season ticket accounts are non-transferable, except to immediate family (proof of association may be required).
Corporate accounts are held in the name of the relevant corporation - though each account may have a listed contact person the corporation is the account holder of record. In the event a corporation wishes to transfer ownership of its account to a private individual, a senior executive must provide written approval. For all accounts, and regardless of what people or companies are named on any given account, all decisions by the BU Athletics ticket office as to the account holder of record for the account shall be final, subject to applicable law.
Season Ticket Renewal
Season tickets, tournament tickets, and their renewal privileges are extended at the discretion of BU Athletics and are governed by the Policies and Procedures Statement. BU Athletics reserves the right to change these policies at any time. Violation of any of the BU Athletics ticket policies may result in the cancellation of all season ticket privileges.
Resale of Tickets
Any direct or indirect sale, resale, auction, assignment or transfer (collectively, “resale”) must be done in accordance with applicable law. Any resale in violation of applicable law will constitute a material breach of this license.
Refunds or Exchanges
All payments received for season tickets are non-refundable and non-transferable.
BU Athletics generally recognizes two exceptions to the above policy. First, BU Athletics will generally allow season tickets to be transferred to members of the season ticket holder’s immediate family upon the death of the season ticket holder. Immediate family shall be defined as a person’s spouse and relatives by birth or marriage including siblings, parents, children, in-laws, and any financial dependents. A request to transfer season ticket privileges to an immediate family member of a deceased season ticket holder must be submitted to BU Athletics in writing by the deceased’s personal representative or other authorized representative, and must be supported by appropriate documentation satisfactory to BU Athletics. Such documentation may include but not be limited to death certificate, probate and/or trust documents, and proof of relationship.
In order to transfer a season ticket account, please contact the BU Athletics Ticket Office and request an account transfer form or download the transfer form now. Provide the requested materials (which may include a copy of a death certificate, in the event the account holder of record is deceased) and proof of relationship (birth certificate, marriage license, adoption papers) between the existing account holder of record and the new account holder. BU Athletics reserve the right to deny a transfer at their sole discretion.
Second, if the season ticket holder is an entity, BU Athletics will generally allow season tickets to be transferred upon the sale or dissolution of an entity. A request to transfer season ticket privileges of an entity account must be submitted to BU Athletics in writing by the contact person for the account, and must be supported by appropriate documentation satisfactory to BU Athletics. Such documentation may include but not be limited to corporate resolution, asset or stock purchase agreement, and dissolution papers. BU Athletics reserves the right to approve or reject any such requests at their sole and absolute discretion.
Purchase From Year to Year [Renewal]
Neither a Season Ticket Account, nor the opportunity to purchase a Season Ticket Account from year-to-year, constitutes any form of legal or equitable right, including without limitation an express or implied contract, lease, option, right of first refusal, implied trust, or expectancy interest. There is no automatic right to purchase a Season Ticket Account from year-to-year, nor is there any guarantee that this privilege will be offered or granted by BU Athletics.
Deposits for the 2013-14 Season
Deposits placed on the account are non-refundable and non-transferable and may not be combined with another deposit. A deposit represents a commitment to purchase a full season ticket package for the 2013-14 season. Failure to purchase a 2013-14 full ticket package by November 1, 2013 will result in a forfeiture of both the deposit and your priority. If you have questions, please call 607-777-3741.
Binghamton University Events Center Box Office Location/Hours
The Events Center box office is located at Binghamton University near Lot F. The office is open 12:00 p.m. - 4:30 p.m., Monday-Friday and during all home games. On weekends the office is open 2 hours prior to scheduled game time.
Season ticketholders: In the event season tickets are lost or forgotten, the Events Center will make a best effort to reprint the tickets provided the following information can be confirmed: that the original tickets have not entered the facility and that it is the account holder of record initiating the request. If the tickets have been used and are already inside the facility, the customer will be required to purchase new tickets, subject to availability. Please remember that tickets are like cash and should be kept in a safe place. Mini Pack Coupon and Individual Ticket Purchases: Unfortunately, lost, forgotten or stolen mini pack coupons or individual tickets cannot be verified, therefore under no circumstances, will mini pack coupons be reprinted or reissued.
The unauthorized resale of tickets in, on or around the Binghamton University Events Center property is not permitted under any circumstance and is prohibited by law. Any such violation will be addressed appropriately by Binghamton University, their affiliates and the Police Department. People caught selling tickets in violation of the law may have their tickets and their right to future tickets to the Binghamton University Events Center revoked. To avoid using counterfeit or stolen tickets, please purchase tickets through authorized ticket outlets only.
Once a ticket is purchased, it cannot be exchanged for a different game.
All fans entering the Binghamton University Events Center must have a ticket, except for those fans under two years of age. Any child under 24 months must sit on the lap of an accompanying adult.
Ticket Taking Process
Handheld devices will be used at the Events Center to scan the barcodes on your tickets - so please remember to keep your ticket(s) in good condition.
The Will Call windows are located next to the Events Center Box Office. Tickets purchased by phone or on the Events Center web site (eventscenter.binghamton.edu), can be picked up at the Events Center Box Office. The Events Center Box Office opens approximately two hours prior to the start of each home game. Fans who need to claim their tickets from will call must present valid photo I.D., and if required, the credit card used to make the original transaction. Will call tickets can only be released to the party whose name appears as part of the original ticket order/transaction. Fans who wish to leave tickets at will call for friends, family or clients may do so at their own risk. Fans will be required to fill out a third-party will call envelope and include tickets. The Binghamton University Events Center does not assume any responsibility for any unclaimed third-party will call tickets. Fans are advised to claim their will call tickets as early as possible. Will call lines can become more congested approximately 30 minutes prior to each home game.
Back of Ticket Disclaimer:
This ticket is a revocable license. The violation of any of the terms and conditions will automatically terminate this license. This ticket solely entitles the holder to the seat at the event described and is subject to all applicable requirements and conditions imposed by law and by the rules and regulations of Binghamton University. The foregoing license granted by this ticket is further subject to the following conditions: Management reserves the right, with or without refunding the face price of the ticket and applicable fees, to revoke the license, to refuse admission or eject any person whose conduct is deemed to be disorderly, disruptive, and unruly, who uses abusive language or fails to comply with the terms and conditions hereof. No Refund, no reentry. This ticket cannot be replaced if lost, stolen, or destroyed, and is valid only for the event and seat for which it is issued. This ticket is not transferable or redeemable for cash. Reproduction of this ticket is not permitted. Unless indicated otherwise, price includes all applicable sales and use taxes and/or cash discounts (if available). Unauthorized or unlawful resale or attempted resale is grounds for seizure and cancellation without compensation. Management reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission or to eject any person who fails to comply with the rules of the venue and all applicable laws. Management reserves the right to determine where the ticket user may sit. In accordance with venue rules and regulations, umbrellas, cans, bottles, chests, containers, alcoholic beverages, and illegal drugs will not be permitted inside the premises. The ticket user consents to a reasonable search for such items. This ticket is absolutely non-refundable and non-exchangeable. Ticket user recognizes and voluntarily assumes all risk and danger of personal injury and all other hazards arising from or related in any way to the event for which this ticket is issued, whether occurring prior to, during, or subsequent to the actual event. Ticket purchaser bears all risks of inclement weather. This ticket may not be used for advertising, promotion (including contests and sweepstakes) or other trade purposes without the express written consent of the Binghamton University Athletics. Ticket user consents to his/her image or likeness incidental to any video display, transmission or recording of the event by venue or Binghamton University Athletics. The use of camera, video or audio recording equipment is prohibited unless otherwise indicated by the venue or Binghamton University Athletics. Avoid litter, please respect the venue and environment.